Warranty and Returns

Limited Lifetime Warranty on all our Products

(yes, you read that correctly)

We choose materials that are strong enough for the military, and we stand behind their durability. We are committed to offering our customers a lifetime warranty on all of our products, so you can feel confident that you are covered for all future parenting missions.

This warranty is non-transferrable and only applies to the original purchaser. All refunds and exchanges are issued at the discretion of Mission Critical.

This warranty does not cover:

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty Repair Policy Details

If your item qualifies under our warranty, your only responsibility is to get it to us. Once the product is received along with the warranty repair form, we will evaluate the claim within 7-10 business days. If the claim meets our guidelines, we will repair your product at our discretion. 

Please keep in mind that California State law requires that all items accepted for repair be freshly cleaned. This is a baby company, which means you have been using our products with your pooping, drooling, projectile vomiting baby.  Please help us provide a clean and safe environment for our employees by cleaning your product before you send it to us. If we determine that your bag needs to be cleaned, we will return it to you without repair. We do not offer cleaning services ourselves. For more information on how to properly clean and maintain your Mission Critical products, please see our BAG/CARRIER CARE LINK

When sending your bag to use for a warranty claim we recommend using a service like UPS or FedEx which will give you a tracking number. Once your bag is safely in our hands the warranty process will begin.

Return/Exchange Policy

Mission Critical offers a 30-day return policy to exchange or receive a full refund, less the cost of shipping.

The following items cannot be returned or exchanged:

To Return or Exchange an item, please contact us at info@missioncritical.cc.