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  • What are the weight and age requirements of Mission Critical’s Baby Carriers?

    Mission Critical System 01 and System 02 Baby Carriers can hold children weighing from 8-35 lbs. You can begin using our carriers once your child is able to hold their head upright unassisted and their chin clears the "U" on the chest side of the carrier. This corresponds to approximately 3 months (or 11” sitting height) for the inward-facing position, and approximately 12 months for the outward-facing position.

  • Are Mission Critical Baby Carriers front or back carry and can I carry my child inward or outward facing?

    The Mission Critical System 01 Baby Carrier is a chest carry that allows your child to face in or out based on their stage of development. The System 02 Baby Carrier allows for both front and back carry, with the front carry offering both inward and outward facing positions based on their stage of development. For the outward-facing front position of both System 01 and 02 Baby Carriers, your child's mouth must be above the front of the carrier to ensure unobstructed breathing. This corresponds to approximately 12 months old for the outward-facing position.

  • Are your fabrics and materials safe for my baby?

    Yes, we work with the leading safety consultants and independent testing labs to ensure that our products meet or exceed all child safety standards. Our baby carriers meet all applicable ASTM federal regulations, exceed the highest levels of established product testing, and are also National Parenting Center Approved.

  • How do I clean my Mission Critical Baby Carrier?

    The carrier should be spot cleaned only with warm soapy water and air dried. In the case of a very messy situation (we know those happen!), place the carrier in a pillowcase (be sure to secure the open end of the pillowcase so the carrier does not fall out in the wash) and wash on the cold gentle cycle, then allow it to air dry only. Do not use detergents with bleach, perfumes, dyes, chlorine, or optical brighteners. 

    The removable liner of the System 01 Baby Carrier can be machine washed on cold in the gentle cycle and air dried. Do not use detergents with bleach, perfumes, dyes, chlorine, or optical brighteners.

  • How do I put on and adjust Mission Critical’s Baby Carriers?

    Please refer to the following link for instructions on how to put on and adjust each baby carrier: 

    System 01 Baby Carrier Instructions 
    System 02 Baby Carrier Instructions

  • Do Mission Critical Baby Carriers fit parents of any size?

    Yes, Mission Critical Baby Carriers are designed to fit men of all sizes and feature a variety of ways to adjust the fit. 

    Click here to see our fit guide for System 01 carriers. 
    Click here to see our fit guide for System 02 carriers.

  • Is the position of my child in the carrier anatomically correct?

    Yes, we have designed the seat of our carriers to be comfortable for a wide range of babies.

  • How do I attach Mission Critical accessories to the MOLLE system?

    You simply weave the straps on the accessory through the loops on the carrier or bag and then lock the clasps. Click for a simple video about how to use the MOLLE system on all types of gear.

  • Are Mission Critical Baby Carriers available in retail stores?

    No, at this time our carriers are only available through our website.

  • What is the warranty on Mission Critical Baby Carriers and Bags?

    Our products are built tough, and we stand behind them. For life. We are committed to offering our customers a Limited Lifetime Warranty on all Mission Critical gear. Click for additional warranty info.

  • Where can I download the Mission Critical instruction manuals?

  • Why do I need to register my Mission Critical products?

    You must register your products to be covered under our Limited Lifetime Warranty. Also, in the event of a recall, we need to be able to notify you quickly. Register your products here.

  • Where are your products designed and made?

    Our products are designed in the United States and constructed in Vietnam.

  • Can the carriers be adjusted?

    Yes, Mission Critical System 01 and System 02 Baby Carriers have many adjustment points to fit a wide variety of body types. The shoulders adjust to change the height of the baby on your chest and the waist can extend up to 60+ inches around. All the straps securing the baby are fully adjustable for maximum comfort and safety as your little one grows.

  • How can I use multiple promotion or coupon codes?

    We do not allow the use of multiple promotion codes for purchases. All promotion codes for Mission Critical are single-use only and cannot be stacked or combined with other offers.

Shipping & Returns

  • What is your return policy?

    Please follow this link for details on our policy and how to process returns:  Return Policy Details  

    Please note, once received returns may take up to 5 business days for processing.

    If your order arrived damaged, please see below for information about how to exchange it.

  • My item arrived damaged, how do I exchange it?

    Please contact us to arrange for an exchange.

  • Do you ship to Canada or other international locations?

    Unfortunately, at this time we are only able to ship our products to addresses within the United States. Each country has unique regulations, which is why we can only ship within the US. There is a lot of interest in Mission Critical, both in Canada and worldwide, and we are working to expand our distribution in the future. Click here to be notified when we expand to your country.

  • Do you ship to military personnel with an APO/FPO/AE address?

    Yes, we do. To ship to an APO, FPO, or AE address, follow these four steps when filling out the shipping address at checkout: 

    1. Enter the recipient's full name and address in the relevant fields. 

    2. Enter "APO/FPO/AE" in the “city” field. 

    3. Select one of the following from the “state” drop-down menu (depending on where the recipient is stationed): Armed Forces Americas -- Armed Forces Europe -- Armed Forces Pacific. 

    4. Select “United States” from the “country” drop-down menu (regardless of the country where the recipient is stationed). 

    Please allow up to 6-8 weeks for all APO/FPO/AE deliveries.

  • Do you ship to US Territories?

    Yes, we do. In the shipping address, choose the United States as the country and select your territory from the “state” drop-down menu. Please allow up to 6-8 weeks for all US Territory deliveries.

  • What is the cutoff time for overnight shipping or two-day shipping?

    All in-stock items are fulfilled Monday through Friday. We strive to ship orders placed by 11 am pst same day and will otherwise ship your order within one business day. Please note, expedited shipping does not include weekend delivery. Please also note that P.O. Boxes and APO/FPO addresses are excluded from expedited shipping and will not arrive any faster if you select this option with one of these address types.

  • When will my order be shipped?

    All in-stock items are fulfilled Monday through Friday, and we strive to ship orders placed before 11 am PST the same day, otherwise your order will ship with in one business day. Our fulfillment center is located in California, and standard shipping takes between 2-7 business days to arrive.

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